Returns & Refunds

I hope you’re completely happy with your print. If there is a problem with your order, please contact me before returning anything.

Damaged, faulty or incorrect orders

If your print arrives damaged, faulty or incorrect, please contact me as soon as possible—ideally within seven days of delivery. Include your order number and clear photographs of the print and its packaging.

I will arrange a replacement or full refund, including the relevant delivery costs. You will not be charged return postage for an item that is damaged, faulty or incorrect. Please keep the original packaging until the issue has been resolved.

Change-of-mind returns

For UK orders, please contact me within 14 days of receiving your order if you wish to return it. You will then have a further 14 days to send it back.

The print must be returned unmarked, in its original condition and carefully packaged. Unless the item is damaged, faulty or incorrect, you are responsible for the return postage and for ensuring it reaches me safely. Tracked delivery is recommended.

Your refund will include the item price and the cost of standard outbound delivery. Any additional amount paid for an enhanced delivery service is non-refundable. Refunds will be processed within 14 days of receiving the returned item or proof that it has been sent.

Personalised or genuinely custom-made products cannot be returned because of a change of mind, although your rights still apply if they are damaged, faulty or incorrect.

International returns are also subject to the consumer laws that apply in the customer’s country.

This policy does not affect your statutory rights.

Contact

Email: frankie@meetmebythesea.co.uk